Privacy Policy
This Privacy Policy explains how we use the information that are collected by the website, how can you instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
Your Privacy and this Policy
We take the privacy of your personal information very seriously and know that you will wish to understand how we will use your personal information.
This Privacy Policy:
- will inform you about what personal information we collect and why, how we use it, who we share it with, as well as giving you other important information;
- covers personal information collected via our website as well as information that you may provide when corresponding directly with us.
Which personal information do we collect?
Personal information that you provide voluntarily:
- Contact information, such as your name, postal address, telephone number, mobile phone number, and email address;
- Details of the type of property that you are interested in purchasing, such as number of bedrooms, location, price range;
- Details of how interested you are in making a purchase and when you are looking to buy or rent a property;
- Where you have provided your feedback we will record your opinions and the text that you have written;
- Details of your marketing preferences and whether you are happy to receive marketing communications via Email, Telephone, Post or Text Message;
There are generally no adverse effects for you if you choose not to provide your personal information. You will still be able to use our website to view properties, download brochures or request copies of them in person when you are in one of our marketing suites. However, without some of this information, we may not be able to communicate with you and/or take certain actions that you request, for example because this personal information is required to respond to your enquiries.
Cookies and Personal Information that is collected automatically:
A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website.
When you visit our website, we may automatically collect standard internet and website log information and details of patterns about how website visitors behave.
The information we collect includes information about your internet service provider, your operating system, browser type, domain name, the internet protocol (IP) address of your computer (or other electronic Internet-enabled device), your access times, the website that referred you to us, the web pages you request and the date and time of those requests.
This may allow us to find out which parts of the website are popular or need changing. This is done in a way which does not identify any individual and we do not try to identify visitors to our website or to link this information with any personal information we collect.
You can set your browser not to accept cookies and the website below tells you how to disable cookies from your browser. However, some of our website features may not function as a result.
For more information about cookies and how to disable them please go to Cookie Policy: link
How do we collect your personal information?
Personal Information provided by you:
The main way that we collect your personal information from you when you provide it to us. This could be through our website or when speaking to one of our sales staff, either in person, via email or on the telephone.
Personal information provided by third parties:
Occasionally we may receive information about you from other sources (such as Estate Agents), which we may add to the information we already hold about you in order to help us provide our products and services to you.
We may receive your initial name and contact details from and introducer or other person(s) acting as agent on your behalf.
Additionally property sales portals (such as Rightmove or Move Croatia) and social networks (such as Linkedin, Instagram or Pinterest) may pass your information onto to us where you have given them permission to do this and registered your interest through an advertisement on one of their websites.
Who will we share your personal information with?
We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf.
Such third parties may include cloud services providers (such as hosting and email management), or other third parties who provide services to us. These include but are not limited to IT service providers, solicitors, auditors and any agents acting on your behalf.
When we use third party service providers, we will retain control over and we will remain fully responsible for your personal data and we will use appropriate safeguards as required by applicable law to ensure the integrity and security of your personal data when engaging such service providers.
We may also share your personal information with law enforcement and regulatory agencies.
How we protect your personal information
We will use technical and organisational measures to safeguard your personal information, for example:
- our IT systems are protected by firewalls; regular software updates; anti-virus protections and intrusion detection systems;
- we store your personal information on secure servers.
While we will use all reasonable efforts to safeguard your personal information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information that is transferred from you or to you via the internet.
If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).
How long will we keep your personal information for?
Your personal information will be deleted when it is no longer reasonably required for the relevant purposes and we are not legally required or otherwise permitted to continue storing such information. Pin & Pin will, in particular, retain your personal information where required for us to assert or defend legal claims until the end of the relevant retention period or until the claims in question have been settled.
The criteria that we use to assess how long to hold your personal information for in our sales and marketing database is a combination of whether or not you have previously purchased from the Pin & Pin and when you last interacted with us.
If you have purchased or rented a property from us, your information will be retained as necessary for the performance of ongoing cotractual and legal obligations will have been entered into. Further information on this will be provided at the time of purchase.
If you have not purchased a property from us, if we have not had any interaction with you in a period of two years, we will remove your information from our database. The reason for the five year period is that property purchases are made infrequently.
Your rights in relation to your personal information
Subject to certain legal conditions, you have the following rights in relation to the personal information that we hold about you. These are:
- The right to request a copy of the information we hold about you;
- The right to correct any mistakes in your information;
- The right to erase certain information;
- The right to request a restriction of the processing of your information;
- The right to object to certain information and automated decisions being processed;
- The right to withdraw your consent to direct marketing;
- The right to transferring your personal information in a structured file (data portability).
Should you wish to exercise any of your rights, please contact us directly (see ‘How can you contact us?’ below) and we will be happy to assist.
Please note that we may ask for proof of your identity and address (such as a copy of your driving licence or passport – please do not send any original documents).
Additionally, you should be aware that not all of these rights are absolute and there may be circumstances in which we will not fully comply with your request because of a specified legal ground or exemption. For example, you will not be able to request that we delete all of your information if you have purchased a property from us because it will be necessary for the contract you have entered into. We will always let you know the legal basis for this.
We reserve the right to charge you a reasonable administrative fee for any manifestly unfounded or excessive requests concerning your access to your information, and for any additional copies of the personal information you request from us.
Changes to the Privacy Policy
We retain the right to make changes to this statement with time, which might bring about a change in the publication date. We would therefore like to ask our visitors and users to access this statement from time to time, in order to be accurately informed about the ways in which we protect their privacy. Continuing to be an active visitor of our website and using our services, we consider all regulations of the Statement on privacy protection accepted.
How to contact us
If you want to contact us to know more about the use of your information, ask us to correct it, or to exercise any of your rights, please contact us by post. Postal Address: Spinčićeva ulica 2/J, 21000 Split, Croatia
If you wish to email us, please use info@pinandpin.hr. We will endeavour to send you a response as soon as possible. Your patience is much appreciated during busy periods.